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Throughout this Service Contract, the
words “We,” “Us”, and “Our” refers to New Hampshire Insurance Company. The words “You” and “Your” refer to the
Contract Holder or the person to whom it was properly transferred.
Term and Coverage: You have purchased an OnSite Repair, Express Repair or
Replacement Plan contract on your product, the term of this Service Contract
commences upon expiration of the shortest portion of the manufacturer’s
original warranty period. For all other types of Service Plans (Platinum OnSite
Repair Plan), the term of this Service Contract is from the date of purchase of
the eligible covered product(s) to the end of the term
purchased by the contract holder and is inclusive of the manufacturer’s
warranty; it does not replace the manufacturer’s warranty, but provides certain
additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires,
this Service Contract continues to provide the manufacturer’s benefits, as well
as certain additional benefits listed within this Service Contract.
1. Repair Service:
To arrange repair service for your covered product, call 1-888-771-3705.
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Repair service will be available during
regular business hours, Monday through Friday, and will be provided by a manufacturer
authorized service center, the Dealer named in this contract, or someone we
designate.
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You must provide a safe, non-threatening
environment for our technicians in order to receive service.
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In some cases, You may be required to ship Your covered product for repair.
We will pay the shipping charges.
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All Service Contract coverage is
applicable only to items, costs and time periods not covered by the express
manufacturer warranty regardless of whether the manufacturer is out of
business.
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If We
determine Your covered product cannot be repaired, We will replace it with a
product of like kind and quality. Technological advances may result in a
replacement product with a lower selling price than the original product. Once
the covered product is replaced, this contract is considered fulfilled.
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This Service Contract does not
cover computer LCD screens unless optional LCD screen coverage has been
purchased.
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Laptop coverage - Coverage includes express shipping to
depot servicer of our choice.
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At Our option, Replacement parts
or products will be new, remanufactured, or non-original manufacturer’s parts
that perform to the factory specifications of the original product.
2.
Replacement Service: To make arrangements to have
your product replaced under a Replacement Plan, call 1-888-771-3705. You will be provided with a Return Authorization
Number (RA#) and instructed to package the covered product, write the RA# on
the outside of the shipping carton and ship it to an inspection location. If
the product qualifies for replacement after it has been inspected, a new or
refurbished product of like kind and quality will be shipped to You or a check for the original purchase price of the
product, excluding taxes and handling, will be mailed to you. Products that are
found to be non-defective will be returned to you.
3. Additional
Coverages: Power Surge Protection: This Service Contract
provides power surge protection in excess of any other insurance coverage, from
the date of purchase of this Service Contract. Performance Guarantee: Subject to parts availability and covered
product accessibility, if We do not make a scheduled
on-site service call within two business days of the initial service request,
upon the customer’s request, this Service Contract will be extended for an
additional one month term. Call 1-888-771-3705
to request the extension.
While We try to complete service as quickly as
possible, We are not responsible for delays caused by factors beyond Our
control, including, but not limited to, manufacturer’s delays, unavailability
of replacement parts, or Acts of God. No
Lemon Guarantee: Following the expiration of the manufacturer’s warranty
term and after three service repairs have been completed on an individual
product within a twelve month period, and that individual product requires a
fourth repair, as determined by Us, We will replace it with a product of
comparable performance, not to exceed the original retail purchase price.
Technical advances may result in a replacement product with a lower retail price
than the original product. The original product and purchase receipts must be
returned to Us, along with three separate service repair receipts from separate
service repair incidents, all authorized by Us, in order to qualify. One
service authorization number is the equivalent of one repair. Keep Your
service receipts. Copies of service receipts cannot be
provided by Us. Preventive maintenance checks,
cleanings, product diagnosis, customer education, accessory repairs or
replacements, and computer software related problems are not considered repairs
for the purposes of this No Lemon Guarantee. Once the product is replaced or
cash settled at current market value, the Service Contract for that item is
considered fulfilled.
4. Service Contract
Limits of Liability: Aggregate Limit: The total payment(s)
for all claims under this Service Contract shall not exceed the original retail
purchase price of the covered product or system, except in those cases in which
the No Lemon Guarantee applies.
5. Purchase Receipts
and Service Records: This Service Contract and all original
receipts may be required for any service or product replacements or exchanges.
Please keep them in a safe place.
6. Exclusions - What
Is Not Covered: This Service Contract Does Not Cover:
(a) This
Service Contract does not cover any malfunction, defect, breakdown, or
disruption of any product functions or the function of any related component or
software arising from any design flaw caused by or arising from or related to,
directly or indirectly, any design, planning or engineering incompatibility,
omission, or deficiency with the incidence of any date.
(b) Loss
or damage caused by accidental or intentional physical damage, spilled liquids,
insect infestation, misuse, abuse, or service costs or damage caused by
unauthorized repair personnel.
(c) Replacement
costs for lost or consumable parts (knobs, remote control devices, cartridges,
drums, batteries, etc.), problems due to improper and/or unauthorized
installation or repairs, and cosmetic damage (such as cracked cases and broken
hinges) or defects that do not inhibit the proper operation and performance of
covered items.
(d)
Products provided for public use
or rental. Use of a product for these purposes will void this Service Contract.
(e) Loss
or damage to stored data; repairs related to software, computer viruses,
display markings caused by video games or computer programs, or computer
hardware that is added after the original purchase.
(f) Special,
indirect, consequential, or incidental damages.
(g) “No
problem found” diagnosis.
(h) Diagnostic
fees for non-covered repairs.
(i)
The cost of data recovery or other
consequential or incidental damages.
(j)
The Service Contract provides pixel
repair based upon manufacturer’s guidelines (excluding laptops).
(k) Personal
items left in the product to be repaired.
(l)
Products that are not listed on the
Service Contract.
(m) The
Service Contract is fulfilled when a product is replaced after the expiration
of the manufacturer’s warranty.
(n) Image
Burn
(o) Theft
7. Service Contract
Holder’s Responsibilities: We strongly recommend (but do not
require as a condition of this Contract) the regular back up of data and
software. This contract does not cover the cost of data recovery or other
consequential or incidental damages.
8. Renewal:
If a renewal contract is offered by Us, the contract
price quoted will reflect the age of the product and current service costs at
the time of renewal.
9. Transfer:
This Service Contract may be transferred to an eligible party to whom You
sell or give the equipment while this Service Contract
is in force. You must notify Us in writing of the name
and address of the new owner within 15 days of the change of ownership. Proof
of ownership will be required as part of the transfer documentation.
10. Cancellation:
You may cancel this Service Contract for any reason at any time. To cancel it,
submit your request to cancel in writing to the company from which you
purchased this Service Contract. If You cancel within
30 days of receipt of your Service Contract and We have not paid a repair
claim, You will receive a full refund. This right to void the Service Contract
is not transferable and applies only to the original Service Contract
purchaser. If You cancel after 30 days or at anytime after We pay a claim, You
will receive a pro rata refund of the Contract Price based on the days
remaining less a cancellation fee of $25.00 or 10% of the Service Contract
price (whichever is less).
The company which sold You this Service Contract or We will not cancel this Service
Contract except for: a) fraud, b) material misrepresentation, c) non-payment of
the Service Contract price, d) violation of any of the terms and conditions of
this Contract which occurs after the effective date and which materially and
substantially increases the service required, e) or if required to do so by any
regulatory authority. Notice of Our cancellation will be in writing and
delivered to You at your address at least 30 days
prior to cancellation. If the company which sold You
this Service Contract or We cancel this Service Contract, Your refund will be
based on 100% of the unearned pro rata Service Contract price. A 10% penalty
per each 30-day period or portion thereof will be added to Your refund of the
Contract Price if it is not paid or credited to You within 30 days after Your
Service Contract is canceled.
11. Insured Service
Contract: This Service Contract is insured by New Hampshire Insurance Company, This
Service Contract is secured by a contractual liability insurance policy
provided by New Hampshire Insurance Company, 175 Water Street, 20th
Floor, New York, NY 10038. Telephone number (800) 250-3819.
If You fail to receive a cancellation refund, claim
payment or service within 60 days of submitting the request, You may submit the
claim directly to the insurance company.
Administrative Office:
P.O. Box 2744, Norcross, GA 30091-2744
Customer Service Toll-Free Number: 1-888-771-3705
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